Returns & Replacement Policy
Effective Date: January 2026
At Fresh Village Meat Hyd, we take utmost care to deliver fresh, hygienic, and quality meat products to our customers. Since our products are perishable in nature, returns and replacements are handled under specific conditions only.
1. NO RETURN POLICY (Perishable Goods)
Due to the nature of fresh meat products:
Returns are NOT accepted once the order is delivered.
We request customers to check the order at the time of delivery.
2. REPLACEMENT CONDITIONS
Replacement is applicable only in the following cases:
Wrong item delivered
Missing items in the order
Product found spoiled or damaged at the time of delivery
Replacement product will be delivered within 4 hours
Important:
The issue must be reported within 1 hour of delivery with clear photos or video proof.
3. NON-ELIGIBLE CASES
Replacement or refund will NOT be provided for:
Delay in reporting beyond the allowed time
Change of mind after delivery
Improper storage by the customer
Partially used or cooked products
Taste or texture preferences
4. HOW TO REQUEST A REPLACEMENT
To raise a replacement request, contact us via:
Email: support@freshvillagemeathyd.in
Please share:
Order ID
Issue details
Clear image/video proof
5. REPLACEMENT PROCESS
Our team will verify the complaint
If approved, replacement will be delivered within 24–48 hours
In rare cases where replacement is not possible, a refund or store credit may be issued at our discretion
If a refund is approved by the company, it will take up to 7 working days to credit the amount to your original payment source.
6. CANCELLATION POLICY
Orders can be cancelled only before dispatch
Once dispatched, cancellation is not allowed
7. POLICY CHANGES
Fresh Village Meat Hyd reserves the right to modify this policy at any time without prior notice.
8. CONTACT US
For any questions related to Returns & Replacement, reach out to us:
Location: 4-11 devammagudam thanda
Peddagottimukla (village) shivampet (mandal)medak ( district)
-502313
GMail: freshvillagemeathyderabad@gmail.com
Phone No: 9618150663